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Portola Hotel & Spa at Monterey Bay
Two Portola Plaza, Monterey, CA 93940 US
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Reservations: +1-800-219-2797
4.0 Star Property Near Fisherman's Wharf
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Very Good
4.0/5
Based on 1917 guest reviews
- Number of outdoor pools - 1
- Breakfast available (surcharge)
- Fitness facilities
- Pool hoist on site
- Wheelchair-accessible pool
- Stair-free path to entrance
- Smoke-free property
- Pool sun loungers
Select Your Room:
09/19/2024 - 09/20/2024
Searching all hotel inventory networks
9 bookings in the last 48 hours
Standard prices by room type for the next 60 days
Verified Reviews of Portola Hotel & Spa at Monterey Bay
Below are the verified reviews from guests that we have booked recently: "Maybe my expectations were too high."
Overall Score3.0/ 5
It is an overall nice hotel with a great location in Monterey. But it has major deficiencies for a 4* claim. Here is what caused my relatively poor rating: Noise during night Mattress very soft. Pillows extremely soft Shower had no handle Patio was dirty No slippers ( really? even if they have a spa?) Old coffee maker.
Adrian C. (Individual traveler, booked 1 room), from 
12-Jul-2024 Verified Review, stayed from Mon Jul 08 to Thu Jul 11 2024 at a $375.25 average nightly rate. 
"Nice and Quiet."
Overall Score5.0/ 5
Was a nice enjoyable one night stay!
Gabriella H. (Individual traveler, booked 1 room), from
03-Jul-2024 Verified Review, stayed from Sun Jun 30 to Mon Jul 01 2024 at a $311.99 average nightly rate. "Top Notch Property!"
Overall Score5.0/ 5
Everyone was kind and respectful. Check in was a breeze. Property is top notch.
Jason D. (Individual traveler, booked 1 room), from
08-Mar-2024 Verified Review, stayed from Fri Mar 01 to Sun Mar 03 2024 at a $244.49 average nightly rate. "Great hotel and location to experience Monterey."
Overall Score5.0/ 5
Came to Monterey for a wedding. Good value with a perfect central location, parking, bar, restaurant and clean and comfortable, well appointed rooms. Public spaces were lovely and the staff was friendly and accomodating. We would stay here again.
Robin H. (Individual traveler, booked 1 room), from
25-Oct-2023 Verified Review, stayed from Fri Oct 13 to Sun Oct 15 2023 at a $280.99 average nightly rate. "Wonderful Hotel, Location & Secure Parking"
Overall Score5.0/ 5
It was so nice walking or driving a short way for dinner and sightseeing. We returned to a secure garage. What a wonderful place to stay.
Kevin M. (Individual traveler, booked 1 room), from
24-Jun-2023 Verified Review, stayed from Mon Jun 19 to Wed Jun 21 2023 at a $283.99 average nightly rate. Property Description
With a stay at Portola Hotel & Spa at Monterey Bay, you'll be centrally located in Monterey, just a 4-minute walk from Fisherman's Wharf and 15 minutes by foot from Cannery Row. This spa resort is 0.9 mi (1.5 km) from Monterey Bay and 1.6 mi (2.6 km) from Monterey Bay Aquarium.
Satisfy your appetite at Jacks Monterey, one of the resort's 2 restaurants. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Make yourself at home in one of the 379 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Distances are displayed to the nearest 0.1 mile and kilometer.
Monterey Convention Center - 0.1 km / 0.1 mi
Maritime Museum - 0.1 km / 0.1 mi
Monterey State Historic Park - 0.1 km / 0.1 mi
Monterey Pines Golf Club - 0.2 km / 0.1 mi
Golden State Theatre - 0.2 km / 0.1 mi
Old Custom House - 0.3 km / 0.2 mi
Fisherman's Wharf - 0.3 km / 0.2 mi
Larkin House - 0.4 km / 0.3 mi
Cooper-Molera Adobe - 0.5 km / 0.3 mi
Perry House - 0.5 km / 0.3 mi
Bruce Ariss Wharf Theater - 0.5 km / 0.3 mi
Monterey Museum of Art - 0.5 km / 0.3 mi
Waterfront - 0.6 km / 0.3 mi
Colton Hall Museum - 0.6 km / 0.4 mi
Monterey State Beach - 0.8 km / 0.5 mi
The nearest airports are:
Monterey Peninsula Airport (MRY) - 5.4 km / 3.4 mi
Salinas, CA (SNS-Salinas Municipal) - 33.9 km / 21.1 mi
Watsonville, CA (WVI-Watsonville Municipal) - 46.7 km / 29 mi
The preferred airport for Portola Hotel & Spa at Monterey Bay is Monterey Peninsula Airport (MRY).
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a fitness center, and bicycles to rent. This resort also features wireless internet access (surcharge), concierge services, and shopping on site.
Green Sustainability
Green Event Features Include: Zero waste meetings & events Composting of post-consumer organic wastes Video conferencing Environmentally friendly vendor & exhibit companies suggestions Open communication regarding the use of reusable or recyclable packing & materials Earth-friendly plastic & paper goods The utilization of China, glassware & silverware, replacing the use of to-go cups Organic & sustainable menu options (including Seafood Watch® Program) Team building activities with an emphasis on environmental awareness
Amenities / Features
- Check In: 4:00 PM
- Check Out: 12:00 PM
- Dry cleaning/laundry service
- Shopping on site
- Garage
- WiFi (surcharge)
- Sailing nearby
- Scuba diving nearby
- Number of bars/lounges - 2
- Number of outdoor pools - 1
- Braille or raised signage
- Assistive listening devices available
- Wheelchair accessible parking
- Bicycle rentals nearby
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Handrails in stairways
- Multilingual staff
- Electric car charging station
- Breakfast available (surcharge)
- Ecotours nearby
- Laundry facilities
- Elevator
- Fitness facilities
- Bicycle rentals on site
- Secured parking
- Wheelchair accessible (may have limitations)
- Wheelchair accessible
- Food and water bowls
- Wheelchair-accessible concierge desk
- Vending machine
- Secured parking
- Number of buildings/towers - 9
- Total number of rooms - 379
- Number of floors - 7
- Property does not require health documentation at check-in
- Professional property host/manager
- LGBTQ friendly
- Noise-free rooms not guaranteed
- Property does not offer onsite COVID-19 testing
- Parking height restrictions apply
- Wheelchair-accessible path to elevator
- Pool hoist on site
- Wheelchair-accessible registration desk
- Windsurfing nearby
- Wheelchair-accessible pool
- Wheelchair-accessible public washroom
- Well-lit path to entrance
- Stair-free path to entrance
- Full-service spa
- Boat tours nearby
- Off-street parking
- Luggage storage
- 24-hour front desk
- Scooter/moped rentals nearby
- Number of restaurants - 2
- Housekeeping on request
- Spa services on site
- Golfing nearby
- Smoke-free property
- Safe-deposit box at front desk
- Snorkeling nearby
- Hiking/biking trails nearby
- Surfing/bodyboarding nearby
- Kayaking nearby
- Self parking (surcharge)
- Valet parking (surcharge)
- Terrace
- Pool sun loungers
- ATM/banking
- Concierge services
Airport & Shuttle Information
Monterey AirportDistance: 4 milesDrive TIme: 7 minutesSan Jose International Airport Distance: 70 milesDrive time: 1 hour San Francisco International Distance: 100 miles Drive time: 2 hours
Airport Shuttle? Sorry, no airport shuttle available.Breakfast Information
6:00am – 10:30am Daily
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets allowed
$50.00 per day.
Parking Info
$22.00 Self Parking; $27.00 Valet Parking
Internet / WiFI
Complimentary Basic Guestroom Wi-Fi
Misc Fees / Policies
- Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults, and USD 5 to 10 for children
- Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
- Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary)
- Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
- Secured self parking fee: USD 25.55 per night (in/out privileges)
- Secured valet parking fee: USD 31.36 per night (in/out privileges)
- Pet deposit: USD 58.18 per night
- Pet fee: USD 58.18 per accommodation, per night (maximum USD 150 per stay)
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Rollaway bed fee: USD 58.18 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- Pool access available from 7:00 AM to 10:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- A car is not required for transportation to and from this property.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Cleaning Policies
To enhance safety of our guests and employees, we have implemented the following sanitation and safety protocols based on the most current information for the hospitality industry:Sanitizing shared equipment and high touch areas (especially in public spaces) on a regular schedule throughout the day. Hand sanitizer stations are available in key areas throughout the hotel, including the hotel main entrances, front desk, and elevator landingsMasks for employees are optional. Masks for employees and guests are available upon requestEach guest room is cleaned with approved disinfectants with special attention to high-touch surfaces, including door handles, light switches, and TV remotes.All guest rooms are cleaned upon departure
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Contactless check-in is available
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Cashless transactions are available
Property confirms they are implementing enhanced cleaning measures
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