Southbank Hotel by Marriott Jacksonville Riverwalk

1515 Prudential Dr, Jacksonville, FL 32207 US near Exit 349 on I-95 (~0.3mi)

View Map Reservations: +1-800-219-2797

3.5 Star Property In Jacksonville (Downtown Jacksonville)

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Average

3.0/5

Based on 968 guest reviews

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Vegetarian breakfast available
Swimming pool
Free WiFi
Number of outdoor pools - 1
Breakfast available (surcharge)
Fitness facilities
Pool hoist on site
Wheelchair-accessible pool
Stair-free path to entrance

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04/01/2025 - 04/02/2025

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8 bookings in the last 48 hours

Standard prices by room type for the next 60 days

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Southbank Hotel by Marriott Jacksonville Riverwalk

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Verified Reviews of Southbank Hotel by Marriott Jacksonville Riverwalk

Below are the verified reviews from guests that we have booked recently:

"Was a hectic time with hurricane staff responding well."

Overall Score4.0/ 5

All in all good experience.

John M. (Individual traveler, booked 1 room), from

13-Oct-2024 Verified Review, stayed from Tue Oct 08 to Fri Oct 11 2024 at a $194.09 average nightly rate.

"Love the hotel and the location near the ferry!"

Overall Score5.0/ 5

I had a great stay at this hotel. I love being able to take the ferry over to the game. The hotel receptionist was a big help. The rooms were nice and clean.

Angela S. (Individual traveler, booked 1 room), from

02-Oct-2024 Verified Review, stayed from Fri Sep 13 to Sun Sep 15 2024 at a $119.49 average nightly rate.

"Awesome"

Overall Score4.0/ 5

We came for The Browns Football Game. The reception Kyra was amazing and attentive to our needs. She was very friendly. A great asset to your company and should be promoted. Our room was clean. The toilet did get stopped up on the first day. The maintenance person was cheerful and took care of the problem. I wish they had plungers in ever room of the hotel and toilet brushes. We did not try in restaurants at the hotel. We had to pay to park but that's expected downtown which I don't care for at any hotel. The price was reasonable. The hotel had balloons in lobby for each football team. I thought that was great. The best part is when Kyra told us we can catch the Ferry boat to the game. Yeaaaaa! We did not have to worry about parking and it was fun. We paid for the roundtrip Ferry to the game and back. Checkout was easy on my phone. We will stay here again. The only issue we had is that the housekeeper did not come back to clean our room when we told her we was not ready yet. We had to get wash clothes and towels that evening from the front desk. Oh, I also love that we were by the Riverwalk. I did not pay attention to that feature but prefer to have balcony room to see more of the city. The walkway to river walk was very close and probably need a more appealing landscape may be some flowers to make the pathway to the riverwalk look better but the hotel may not own that land. It was just a suggestion because I could see that area from my room. Overall I had a great experience. I loved Kyra's hospitality. I forgot to say the security guard was helpful to in directing my husband to where to park.

Angela S. (Individual traveler, booked 1 room), from

19-Sep-2024 Verified Review, stayed from Fri Sep 13 to Sun Sep 15 2024 at a $119.49 average nightly rate.

"Very friendly staff and clean hotel."

Overall Score5.0/ 5

I really enjoyed my stay here. The staff were very friendly and helpful. However, I accidentally booked through a third party and then needed to check out early. The third party said I need to request a refund through the hotel but the hotel said they have nothing to do with it. The third party customer service was very friendly and is working on everything they can do for me. Hopefully this will all work out in the end.

Kristin E. (Individual traveler, booked 1 room), from

06-Sep-2024 Verified Review, stayed from Mon Sep 02 to Fri Sep 06 2024 at a $110.07 average nightly rate.

"Excellent Accommodations!"

Overall Score5.0/ 5

Everything was exceptional.

Micheal A. (Individual traveler, booked 1 room), from

28-Jul-2024 Verified Review, stayed from Fri Jul 26 to Sun Jul 28 2024 at a $152.00 average nightly rate.

"Great Experience"

Overall Score4.0/ 5

Enjoyed every aspect of the hotel. I will be back next year.

Terry M. (Individual traveler, booked 1 room), from

30-May-2024 Verified Review, stayed from Sun May 26 to Wed May 29 2024 at a $207.67 average nightly rate.

"Enjoyed our stay."

Overall Score4.0/ 5

The room was very clean, bed was comfortable and the food in the restaurant was very good.

Brenda B. (Individual traveler, booked 1 room), from

01-Mar-2024 Verified Review, stayed from Thu Feb 29 to Fri Mar 01 2024 at a $123.99 average nightly rate.

"Perfect!"

Overall Score4.0/ 5

Perfect. Valet was prompt. Beds were comfortable.

Geoffrey F. (Individual traveler, booked 1 room), from

14-Jan-2024 Verified Review, stayed from Thu Jan 11 to Mon Jan 15 2024 at a $98.24 average nightly rate.

"Very nice good people there."

Overall Score5.0/ 5

Fantastic clean room good food we will be back.

Greg E. (Individual traveler, booked 1 room), from

02-Jan-2024 Verified Review, stayed from Sat Dec 30 to Sun Dec 31 2023 at a $256.72 average nightly rate.

"Front"

Overall Score5.0/ 5

Front desk guy checking us in very friendly!

Greg E. (Individual traveler, booked 1 room), from

31-Dec-2023 Verified Review, stayed from Sat Dec 30 to Sun Dec 31 2023 at a $256.72 average nightly rate.

Summary of Verified Reviews

Meta-Review Widget

Property Description

A stay at Southbank Hotel by Marriott Jacksonville Riverwalk places you in the heart of Jacksonville, within a 5-minute drive of Baptist Medical Center Jacksonville and VyStar Veterans Memorial Arena. This hotel is 2.2 mi (3.5 km) from EverBank Stadium and 2.5 mi (4 km) from Daily's Place.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.

Stay in one of 322 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Jacksonville Historical Center - 0.1 km / 0.1 mi
Alexander Brest Planetarium - 0.7 km / 0.4 mi
Museum of Science and History - 0.7 km / 0.4 mi
Friendship Park - 0.7 km / 0.4 mi
Baptist Health - 0.9 km / 0.6 mi
Baptist Medical Center Jacksonville - 1 km / 0.6 mi
River City Marina - 1 km / 0.6 mi
San Marco Theatre - 1.5 km / 0.9 mi
Theatre Jacksonville - 1.6 km / 1 mi
Florida Theatre - 1.6 km / 1 mi
Jacksonville Museum of Modern Art - 1.9 km / 1.2 mi
Museum of Contemporary Art Jacksonville - 1.9 km / 1.2 mi
Times-Union Center for the Performing Arts - 1.9 km / 1.2 mi
Jacksonville Symphony Orchestra - 2 km / 1.2 mi
Prime F. Osborn III Convention Center - 2.4 km / 1.5 mi

The nearest airports are:
Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 28.7 km / 17.8 mi
Jacksonville International Airport (JAX) - 25.1 km / 15.6 mi
St. Augustine, FL (UST-Northeast Florida Regional) - 58.5 km / 36.3 mi
Daytona Beach Intl. Airport (DAB) - 147.4 km / 91.6 mi

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Jacksonville? This hotel has 39425 square feet (3663 square meters) of space consisting of a conference center and 22 meeting rooms. Self parking (subject to charges) is available onsite.

Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Amenities / Features

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum age of oldest guest: 21
Dry cleaning/laundry service
Comprehensive recycling policy
Proposal/romance packages available
Vegetarian breakfast available
RV, bus, truck parking (surcharge)
Biodegradable/compostable stirrers
No single-use plastic straws
Number of meeting rooms - 22
No single-use plastic stirrers
Conference space size (meters) - 3663
Swimming pool
Free WiFi
Number of bars/lounges - 1
Number of outdoor pools - 1
Assistive listening devices available
Wheelchair accessible parking
Tours/ticket assistance
Comprehensive food waste policy
Energy-saving switches
Recycling
Vegan menu options available
Wheelchair-accessible lounge
Vegetarian menu options available
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Handrails in stairways
Multilingual staff
Water dispenser
Conference center
Breakfast available (surcharge)
Wheelchair-accessible meeting spaces/business center
Laundry facilities
Elevator
Fitness facilities
Double-glazing on all windows
Rooftop garden
Uncovered parking
Wheelchair accessible (may have limitations)
Uncovered parking
Banquet hall
Ballroom
Food and water bowls

Year Built - 1980
Number of buildings/towers - 1
Total number of rooms - 322
Number of floors - 5

Professional property host/manager
LGBTQ friendly

Wheelchair-accessible concierge desk
Vending machine
Health or beauty spa nearby
Wheelchair-accessible van parking
Express check-in
Assistive listening devices in meeting rooms
Wheelchair-accessible path to elevator
Change of bed sheets (on request)
Pool hoist on site
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Television in common areas
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Well-lit path to entrance
Change of towels (on request)
Internet access in public areas - surcharge
Garden
Stair-free path to entrance
Wedding services
Luggage storage
Express check-out
Coin laundry on site
Billiards or pool table
Porter/bellhop
Business center
24-hour front desk
Number of restaurants - 1
Housekeeping on request
Golfing nearby
Smoke-free property
Safe-deposit box at front desk
Self parking (surcharge)
Conference space
Valet parking (surcharge)
Terrace
Wheelchair accessible path of travel
ATM/banking
Conference space size (feet) - 39425
24-hour business center
Concierge services

Airport & Shuttle Information

Jacksonville International Airport is 16.5 miles.

Local Shuttle Info: Skyway Express - complimentary monorail for downtown transportation

Breakfast Information

Regionally inspired breakfast is served at Pier 1515 in a casual coastal environment.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Maximum number of pets per room 2

Pet max weight (per pet) in lb is 25

Pet max weight (per pet) in kg is 11

Service animals are allowed

Pets cannot be left unattended

Service animals are exempt from fees/restrictions

Pets allowed

One pet weighing 25 lbs or less is welcome in a ground floor pet designated room only for a nightly charge of $25. Pet designated rooms have limited availability. Aggressive breeds are not permitted.

Parking Info

Self Parking is $10 per day, Valet Parking is $15 per day.

Internet / WiFI

Complimentary WiFi in all guest rooms and public spaces.

Misc Fees / Policies

Fee for cooked-to-order breakfast: approximately USD 5 to 20 for adults, and USD 5 to 10 for children
Uncovered self parking fee: USD 16.00 per day (in/out privileges)
Uncovered valet parking fee: USD 22.00 per day (in/out privileges)
Pet fee: USD 50.00 per accommodation, per night plus USD 50 one-time cleaning fee
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pool access available from 7:00 AM to 10:00 PM.
Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
Guests can access their rooms with a mobile device.
Contactless check-in and contactless check-out are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Cleaning Policies

Here at The Southbank Hotel at Jacksonville Riverwalk, a Marriott Bonvoy Hotel, we participate in Marriott's Commitment to Clean Program. We’ve stepped up precautionary measures to prevent the spread of the Novel Coronavirus (COVID-19) with a plan that exceeds the recommendations of the CDC. What you can expect during your stay:- All linens sanitized in high-temperature wash- Face masks required for staff in public areas- Floors marked for social distancing- Hand sanitizer available to guests & staff- Regularly sanitized high-traffic areas Staff required to regularly wash hands- Regular temperature checks for staff- Contactless check-out- Individually wrapped toiletries

Contactless check-in is available

Contactless check-out is available

Essential workers only - NO

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