Verified Reviews of The Del Monte Lodge Renaissance Rochester Hotel & Spa
Below are the verified reviews from guests that we have booked recently:
"Great Rooms but not great hosts."
Overall Score5.0/ 5
Checked in a little before midnight. Walked in and no one was behind the desk. After a couple minutes the concierge slowly walks from a table after looking on her phone. Did not greet our group and was not friendly at all. None of us knew where the elevators were and she watched us walk to the wrong ones and did not think to say anything. Other than the rude service, the stay was nice.
Tyler O. (Individual traveler, booked 1 room), from
28-Jul-2024 Verified Review, stayed from Sat Jul 27 to Sun Jul 28 2024 at a $467.00 average nightly rate.
"Very clean and friendly staff."
Overall Score5.0/ 5
Always someone cleaning restaurant is very nice.
Lina C. (Individual traveler, booked 1 room), from
04-Jul-2024 Verified Review, stayed from Wed Jul 03 to Thu Jul 04 2024 at a $322.80 average nightly rate.
Summary of Verified Reviews
Customer Reviews of The Del Monte Lodge Renaissance Rochester Hotel & Spa
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our
content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Uniquely designed guest rooms features the new bed including clouds of pillows, cotton rich linens and down comforters, plush robes, twice daily housekeeping service, complimentary high speed internet access, in room printing capabilities and safe with laptop charging capability, 31" flat screen, coffee maker, miniature bar, hair dryer and iron/ironing board, complimentary newspaper, The Erie Grill, a four diamond award winning restaurant offering breakfast, lunch and dinner. 8,000 square foot spa offering signature spa treatments, fitness center, indoor swimming pool and whirlpool, minutes from championship golf courses
Amenities / Features
Airport & Shuttle Information
Greater Rochester Int'l Airport - hotel provides complimentary shuttle svce to and from the airport
Local Shuttle Info: Hotel shuttle based on availability & appointment
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are
not allowed.
About Renaissance Hotels
- Part of the Marriott Hotel Brand with over 150 hotels
- Offer the best in entertainment events with RLive LIVE, offering the best new talent in music, arts, and culinary during your hotel stay at Renaissance. A calendar of past and future events is featured on their website
- RNavigators or Renaissance Navigators is a personalized concierge service helping guests choose the best local food, shops, and attractions to explore
- Mobile check-in service
- Great meeting event space and banquet facilities
- State-of-the-art fitness enter
The Renaissance Hotels highlights above are subject to change without notice.