Verified Reviews of Sleep Inn & Suites Cross Lanes South Charleston
Below are the verified reviews from guests that we have booked recently:
"Good Hotel "
Overall Score4.0/ 5
Other than being a busy place it was a good hotel.
Ballard R. (Individual traveler, booked 1 room), from
18-Mar-2025 Verified Review, stayed from Fri Mar 14 to Sun Mar 16 2025 at a $156.99 average nightly rate.
"Post knee surgery visit."
Overall Score5.0/ 5
I just had knee surgery and Mike moved me to a closer room after he saw how much trouble I was having walking. At breakfast Art helped me get up from the table and helped me on my way! Great staff! Nice accommodations.
Anthony P. (Individual traveler, booked 1 room), from
10-Mar-2025 Verified Review, stayed from Fri Mar 07 to Sat Mar 08 2025 at a $144.99 average nightly rate.
"Great experience with staff."
Overall Score4.0/ 5
However, I made the reservations online because I could not find a local number in West Virginia to call them and I got raped so to speak I was charged $187.04 per night and one of the people at the staff desk informed me that I was overcharged about $35 I have contacted The reservation desk and I expect to hear from them and if I don’t, I am going to blast their reservations on Facebook as being very, very bad.
Larry H. (Individual traveler, booked 1 room), from
30-Dec-2024 Verified Review, stayed from Fri Dec 27 to Sat Dec 28 2024 at a $144.99 average nightly rate.
"Very happy with our choice."
Overall Score5.0/ 5
The staff at the front desk was amazing. The room was excellent as far as cleanliness and what we needed. We will definitely stay here again. In fact, we already have reservations for 27 December to return to our home in Virginia.
Larry H. (Individual traveler, booked 1 room), from
21-Dec-2024 Verified Review, stayed from Sat Dec 21 to Sun Dec 22 2024 at a $144.99 average nightly rate.
"Very clean and comfortable."
Overall Score5.0/ 5
Front desk attendant was so kind and helped so much I think his name was Michael really nice guy.
Marc J. (Individual traveler, booked 1 room), from
25-Nov-2024 Verified Review, stayed from Wed Nov 20 to Thu Nov 21 2024 at a $133.99 average nightly rate.
"Room was extremely clean. Staff were pleasant. Very Accommodating!"
Overall Score5.0/ 5
Room was extremely clean. Staff were pleasant. Very Accommodating!
Mary W. (Individual traveler, booked 1 room), from
25-Oct-2024 Verified Review, stayed from Thu Oct 24 to Sat Oct 26 2024 at a $149.49 average nightly rate.
"Very spacious room."
Overall Score4.0/ 5
The room was good. The mini fridge did not work. It was advertised that a shuttle to the casino was available but upon arriving we were informed that since Covid they do not shuttle. This was very disappointing.
Peggy W. (Individual traveler, booked 1 room), from
29-Jul-2024 Verified Review, stayed from Sat Jul 27 to Sun Jul 28 2024 at a $144.40 average nightly rate.
"Very nice and clean hotel."
Overall Score4.0/ 5
Very nice and clean hotel.
Johnnie H. (Individual traveler, booked 1 room), from
02-May-2024 Verified Review, stayed from Sun Apr 28 to Tue Apr 30 2024 at a $119.99 average nightly rate.
"Great Stay"
Overall Score5.0/ 5
Our stay was great. Room was clean and spacious, beds comfortable, breakfast was delicious! Front desk staff was very friendly and helpful.
Nichole B. (Individual traveler, booked 1 room), from
04-Mar-2024 Verified Review, stayed from Fri Mar 01 to Sat Mar 02 2024 at a $109.65 average nightly rate.
Summary of Verified Reviews
Customer Reviews of Sleep Inn & Suites Cross Lanes South Charleston
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our
content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Award winning Sleep Inn & Suites conveniently located just ten minutes outside of Charleston and twnety minutes to Huntington. Our hotel was completely renovated in 2011. Complimentary Hot Breakfast, in-room Fridge & Microwave, Free High Speed Wireless Internet Access, 32" Flat Panel Television with HBO, Complimentary Cookies & Coffee each Evening, Large Work Area in all rooms, Free Local & 800 Calls, Free Newspaper, Guest Laundry and In-room Coffee Maker, Hair dryer, Iron & Ironing Board. Located near many businesses and restaurants. Our meeting room can accommodate up to 50 people theatre style/35 people class room style and has a data projector, whiteboard, easel and podium. We can arrange lunch and morning/afternoon refreshments.
Green Sustainability
We have all LED or florescent bulbs throughout the property - inside and out. We use the "conserve water" program by giving our guests the option of re-using towels and not having sheets changed daily. We have paper recycling bins available.
Amenities / Features
Airport & Shuttle Information
CRW Yeager Airport, 15 miles, one way taxi approx. $25
Local Shuttle Info: Complimentary Shuttle to Mardi Gras Casino
Breakfast Information
Complimentary Hot Breakfast Buffet with Eggs, Sausage, Biscuits & Gravy, Waffles, French Toast, Bagels, Pastries, Yogurt, Fresh Fruit, Hot and Cold Cereal, Juices, Milk.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are
not allowed.
Parking Info
Free parking. Bus Parking on site.
Internet / WiFI
About Sleep Inns
- Morning Medley hot breakfast buffet serving waffles, eggs, bacon or sausage, etc. varies by location
- Guest rooms with large work/desk areas, free local and long-distance calls within the U.S.
- Large signature Sleep showers
- Free high-speed internet access and newspaper
- Swimming pool and/or fitness facility
The Sleep Inns highlights above are subject to change without notice.