Verified Reviews of Comfort Suites Rochester Henrietta University Area
Below are the verified reviews from guests that we have booked recently:
"Disgusting"
Overall Score1.0/ 5
The bed covers were old, thread bare, the frame if the bed was covered with cloth and it was torn in several places. The pillows and the bed were very uncomfortable. We couldn’t bring ourselves to use the pillows or blankets. We got an extra sheet and covered ourselves with that. The sheets and pillowcases looked wrinkled as though they had been used. All carpet in the hotel was worn and dirty. Most everything was dirty.
Maxine B. (Individual traveler, booked 1 room), from
01-Aug-2024 Verified Review, stayed from Mon Jul 29 to Wed Jul 31 2024 at a $108.91 average nightly rate.
"Poor Breakfast"
Overall Score2.0/ 5
We were surprised by the odor in our room it came from the a/c Once we turned it off the smell went away Also the eggs/coffee at breakfast were both unacceptable.
Kirby C. (Individual traveler, booked 1 room), from
22-Jul-2024 Verified Review, stayed from Thu Jul 18 to Fri Jul 19 2024 at a $128.99 average nightly rate.
"The staff was very nice respectful I would come again."
Overall Score4.0/ 5
The staff was very nice respectful I would come again.
Daydra Y. (Individual traveler, booked 1 room), from
04-Jan-2024 Verified Review, stayed from Mon Jan 01 to Tue Jan 02 2024 at a $98.10 average nightly rate.
"Convenient, Comfortable, Dog Friendly"
Overall Score5.0/ 5
Great hotel! Allowed 13# dog, nice room, near places I needed to be.
David A. (Individual traveler, booked 1 room), from
13-Oct-2023 Verified Review, stayed from Tue Oct 10 to Wed Oct 11 2023 at a $134.99 average nightly rate.
"This hotel was good. The rooms were clean. The staff was friendly and helpful. Comfortable"
Overall Score4.0/ 5
Clean rooms and comfortable beds. Friendly staff. Our go to hotel for all of our business in Rochester!
Denise B. (Individual traveler, booked 1 room), from
13-Oct-2023 Verified Review, stayed from Thu Oct 12 to Fri Oct 13 2023 at a $129.00 average nightly rate.
Summary of Verified Reviews
Customer Reviews of Comfort Suites Rochester Henrietta University Area
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our
content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Our hotel offers all spacious studio suites with a pull-out sofa bed at a reasonable price. All of our suites include a microwave, mini-fridge, coffee maker, iron and ironing board, hairdryer, complimentary WiFi, 20+ cable channels including HBO. Our "Your Morning" breakfast includes waffles, hot items that change daily, yogurt, fresh fruit, muffins, cereal, coffee, tea and juices. We have a Indoor Pool and fitness center on site.
Amenities / Features
Airport & Shuttle Information
Rochester Internation Airport- North approx 10 miles from hotel. Taxi service to hotel costs approx. $30.00Directions to hotel from Airport:390 South to exit 13 (Hylan Drive) Make a Left off the exit. Hotel is on the Right behind Crackerbarrel Resturant.
Local Shuttle Info: N/A
Breakfast Information
Complimentary Breakfast to include waffles, hot items that change daily, yogurt, fresh fruit, muffins, cereal, coffee, tea and juices.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are
not allowed.
Parking Info
Free open parking and plenty of space for bus parking and trucks.
Internet / WiFI
About Comfort Suites
- Pull-out sofa beds, microwave and refrigerator in each room
- Spacious rooms with separate areas for working and relaxation
- Grab and Go breakfast option
- Free hot breakfast with two flavors of waffles, meat, and eggs
- In-room recharge station and coffee
- Free daily newspaper and high-speed internet access
- 100% smoke free facility
- Marketplace with snacks and drinks
The Comfort Suites highlights above are subject to change without notice.