Verified Reviews of Mainstay Suites Greenville Airport
Below are the verified reviews from guests that we have booked recently:
"Cockroaches, Mold, Broken Garbage Disposer."
Overall Score1.0/ 5
Yup, you read it right, cockroaches, shower mold, broken garbage disposer, and very slow draining kitchen sink. I was scheduled to stay 11 nights and left after four nights and have yet to see a refund to my credit card. At check in the reservation clerk talked so softly I could hardly hear her. After asking her to repeat herself more then several times you would think she would have spoke up but no. I was traveling with my little dog and she told me it was going to be an additional $150 for the dog. She said she could add the charge to the card on file so I agreed. I get to my room and she calls to say the card was declined (though I was not even near the credit limit) and she would need another card. I go back to the lobby to give her another one, she then says "oh, I see the problem, I didn't enter the charge to the card as a digital card payment". Fine, back to my room. The first few days/nights were okay, garbage disposer not working, okay, slow draining sink, okay, mold in the shower, I can live with it but the last straw was the cockroaches. On Sunday when I got up I went to Starbucks where I always use a recyclable cup which I had rinsed out and left on the counter the night before. In the morning I grabbed the glass and headed to go get coffee. When I got back to the room, after taking a few sips on the drive back, I put it in the microwave to reheat. When I pulled the glass out something was floating on top. I scooped it out and there was a COCKROACH! Immediately I assumed it was from Starbucks though I have never seen an unclean Starbucks in my life and I went back to complain. However, when I got back to the hotel I went into the bathroom, clicked on the light, and there's ANOTHER COCKROACH!The next morning when I exited my room there was a cleaning lady at another room. I asked her if there was a maintenance person on the floor that could fix the garbage disposer or should I tell the front desk. The cleaning lady looked at me and said she didn't know what a garbage disposer was! Really! I explained it to her (as I was explaining I was wondering then why housekeeping did not "test" the disposers as part of their cleaning ritual). I went to the front desk to ask for another room and aired my complaint. I had to wait, the desk clerk was outside smoking a cigarette. She switched me to a room on the first floor. I gathered everything from the 1st room to go to the 2nd room. The room looks fine, I just drop off my stuff and leave. The door to this room looks like someone has taken a crowbar to open the door and now does not shut properly without it being slammed. I left to run some errands and decided to check out of the hotel. Once again, the desk clerk is out smoking a cigarette. I ask her if I'll be reimbursed for the days I'm not staying and she says I have to call customer service. You would think reimbursement would be a no brainer considering everything wrong with the room and the COCKROACHES! I can't even begin to tell you about the outside of the property. It was atrocious. So, now over a month later and numerous phone calls I am still waiting for reimbursement. NEVER will I stay at a MainStay Suites again even if their prices are the lowest.
Laura H. (Individual traveler, booked 1 room), from
21-Jan-2025 Verified Review, stayed from Thu Dec 12 to Mon Dec 23 2024 at a $96.54 average nightly rate.
Summary of Verified Reviews
Customer Reviews of Mainstay Suites Greenville Airport
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our
content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Our location is ideal, I-85 at Exit 54 we are situated in a quiet, residential setting. MainStay Suites is a NON-SMOKING hotel offering studio rooms with an apartment like setting featuring kitchenettes with all dishware, dishwasher, large dining/work table, living area with a sofa bed, and private bath. Limited availability for a one bedroom Suite with separate bedroom from the living area. Onsite laundry facilities, a Suite Shop for those forgotten items or a quick snack. Outdoor seasonal pool with a patio and charcoal grill for guest use. Free Wi-Fi, and parking. Upgraded TV channels, business and fitness center.We are currently serving a Grab N Go Breakfast due to Covid-19 restrictions. Breakfast consists of a sausage, egg and cheese biscuit, muffins, yogurt, granola bar and beverage. Covid-19 policies in effect, all staff wears a mask in public areas, temperature checks and we request all guest also wear a mask. Wiping down of public areas throughout the day, enhanced cleaning of guest rooms, including rooms remaining vacant for 24 hours before renting.
Green Sustainability
The unused bottles of soaps and amenities are collected and distributed to children and families in need through the Clean the World Program. We recycle paper and cans at the property level.
Amenities / Features
Airport & Shuttle Information
GSP, just 3 miles awayTaxi aprox $21
Local Shuttle Info: We will provide shuttle upon request. 6am-10pm with a four hour notice and within a five mile radius. There is a nomial fee for shuttle needs that are immediate in nature.
Breakfast Information
At this time we are serving a Grab N Go, which consists of a biscuit, muffins, yogurt, nature bar and beverage.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Yes! Pets are allowed.
Pets are welcome $10.00 a day or max $50.00 per stay/per pet. A $150.00 deposit is required upon check in and will be refunded upon inspection of guest room. Parking Info
Internet / WiFI
Cleaning Policies
We are following Choice Hotels strict Covid-19 procedures. Rooms are vacant for 24 hours before renting. All public areas are consistently cleaned and wiped down throughout the day. We have limited housekeeping at this time, however our extended stay guest may request service. Sanitizing stations are located at all elevator doors, front desk, public restrooms and lobby area.
About MainStay Suites
- Perfect for extended stays with residential-style services and great rates
- Fully-equipped kitchens in every guest room
- Flat-panel TV's offers premium movie channels
- On-site guest laundry facility and weekly housekeeping services
- Free continental breakfast during the week
- Excercise facility and high-speed internet
- Studio and one-bedroom suites
The MainStay Suites highlights above are subject to change without notice.