Verified Reviews of Hilton Garden Inn Cleveland East / Mayfield Village
Below are the verified reviews from guests that we have booked recently:
"No hot water, no room clean up service."
Overall Score1.0/ 5
A full weekend with no hot water in the shower is not acceptable. Even after calling for service, nothing was done.
Jennifer S. (Individual traveler, booked 1 room), from
21-Jan-2025 Verified Review, stayed from Fri Jan 17 to Sun Jan 19 2025 at a $120.99 average nightly rate.
"Very clean room, comfy bed, quiet."
Overall Score5.0/ 5
Great Accommodations!
Catherine G. (Individual traveler, booked 1 room), from
13-Dec-2024 Verified Review, stayed from Thu Dec 12 to Sat Dec 14 2024 at a $178.49 average nightly rate.
"Clean Property"
Overall Score3.0/ 5
The staff was friendly, helpful and courteous. The room and property are clean.
Gretthen H. (Individual traveler, booked 1 room), from
30-Nov-2024 Verified Review, stayed from Mon Nov 18 to Tue Nov 19 2024 at a $144.99 average nightly rate.
"Nice Room"
Overall Score3.0/ 5
The room was nice.
David C. (Individual traveler, booked 1 room), from
27-Nov-2024 Verified Review, stayed from Tue Nov 26 to Wed Nov 27 2024 at a $123.44 average nightly rate.
"Excellent Service & Food"
Overall Score4.0/ 5
The evening clerk on May 1st and the morning clerk on May 2nd were extremely polite and helpful. The restaurant staff was quick and efficient and the food was well prepared.
Marcia P. (Individual traveler, booked 1 room), from
02-May-2024 Verified Review, stayed from Wed May 01 to Thu May 02 2024 at a $139.00 average nightly rate.
"Great Service & Breakfast!"
Overall Score3.0/ 5
Service and breakfast were great!
Valerie F. (Individual traveler, booked 1 room), from
17-Feb-2024 Verified Review, stayed from Fri Feb 16 to Sat Feb 17 2024 at a $128.99 average nightly rate.
"The staff was very professional and so nice. I was doubly impressed with Mohammed who works the Gard"
Overall Score4.0/ 5
Clean hotel and great service. Thank you.
Keith M. (Individual traveler, booked 1 room), from
05-Jan-2024 Verified Review, stayed from Tue Jan 02 to Fri Jan 05 2024 at a $109.65 average nightly rate.
Summary of Verified Reviews
Customer Reviews of Hilton Garden Inn Cleveland East / Mayfield Village
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our
content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Our location couldn’t be any better! We are located just off Interstate 271, just 15 minutes from Downtown Cleveland and all it has to offer. We are close to local upscale shopping, Beachwood Place Mall and Legacy Village. Cleveland Museum of Art, and the Rock & Roll Hall of Fame, just a few attractions to visit during your stay with us!Guests will enjoy our 128 guestrooms which come with our exclusive Garden Sleep System Bed which adjusts to your comfort, hospitality centers which include coffee maker, microwave, and refrigerators, hairdryers, iron & ironing boards, 32" Flat Screen TV's with extended cable, and complimentary wired and wireless internet. OnSite Restaurant, the Great American Grill, serving Breakfast and Dinner, in room dining also available. Plus indoor pool, whirlpool, fitness center, pavilion pantry & 24 hour business center.We offer 17,000 Square Feet of flexible meeting space, a wide variety of catering menus and professional and season team, providing top notch guest service.
Amenities / Features
Airport & Shuttle Information
Cleveland Hopkins International Airport, 20 miles and Cuyahoga County Airport wtih 8 miles.
Local Shuttle Info: Hilton Garden Inn Shuttle provides complimentary shuttle service within a 5 mile business radius.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are
not allowed.
About Hilton Garden Inn
- Spacious meeting rooms with onsite catering services and audiovisual equipment available
- 24 Hour Business Center and Free Wi-Fi
- Plus Hypoallergenic Pillows
- Convenient Pavilion Mart open 24/7 offering late night snack, beverages, and more
- Onsite Dining with Lunch and Dinner offered in most locations
- Full Cooked-to-Order Breakfast
The Hilton Garden Inn highlights above are subject to change without notice.