Truly an epic fail, the owner blatantly lied. Easy to find, happy we had a full bed just like home but we were not prepared for the smell or the tiny size of the room. The fan over the bed turned on to try for fresh air sounded horrid. When I could not hang my clothes on the closet bar while my suitcase was on the stand, and my things would have to be on the floor, the only space to place them was in front of the baseboard heater, I had just had it. I found another fantastic place to stay with ease. We asked for our money back, and received only one night. I went back to ask the owner to reconsider refunding both nights because if the dog smell, he said dogs were never allowed in room 104. I proceeded to show him the photo I posted here, he lied again to my face. If paying our lawyer to get a $79 refund was worth it, I would. Avoid this place at all costs. P.S. it is for sale. Wonder why.
Thank you for your review. Although we appreciate your comments, some issues you mentioned were in fact simply not true. When you booked your room (with me, the Owner), it was made very clear that this was our “economy” room, our smallest most economical as well as the only room left available at the time you booked. In fact, you booked your room for one night (Saturday 8/10/19) and a few days later added the second night (Friday 8/9/19), both nights were only available due to last minute cancellations. The ceiling fans in our non-air conditioned rooms are like any other ceiling fan anywhere in that they are motors and make some sound. The sound coming from this fan is like no other fan and simply not “horrid”, in fact the ceiling fans in my home make more noise. This room was inspected and cleared by our housekeeping supervisor (my wife) and co-owner of the hotel and no noise or odor was detected nor determined to be an issue. The person you talked to at the desk was not the “owner”, I am. You should be ashamed of yourself for calling out and verbally attacking a minimum wage employee for simply doing his job. He did not “blatantly lie” to you, in fact he only stated what was fact, that this was not, and never has been a “pet room” and no pets have been allowed in that room EVER. Our pet rooms have hard wood floors and your room has carpet as you are well aware of. When you mentioned as well as posted a picture of the “rags” that we provide in EVERY room for our guests’ convenience, you neglected to note that the sign mentions that these “rags” are for the guests’ convenience and that they are in every room in order to avoid guests from destroying our quality bath linens. You mentioned that there was no room to hang your clothes when your suitcase was on the luggage rack in the “closet”. What you did not mention was the fact that you could have moved the luggage rack out from the “’closet” simply one foot and your clothes would have had plenty of room to hang freely. Upon your departure from the room, we inspected and detected no smell, or noise from the fan and attempted to re-sell the room, but based on the time of day were unable to, therefore you were charged a one-night cancellation fee, as any other guest would be. As far as being “for sale”, we have no idea where you might have seen, or heard this information, and it has no relevance to your complaint or review.
