Holiday Inn Express Hotel & Suites Ottawa West Nepean

2055 Robertson Road, Ottawa, ON K2H5Y9 CA
View Map Reservations: +1-800-760-7718
2.5 Star Suburban Hotel
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Select Your Room:
06/07/2020 - 06/08/2020
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5 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Holiday Inn Express Hotel & Suites Ottawa West Nepean

Below are the verified reviews from guests that we have booked recently:
"Very nice people at reception."
Overall Score5.0/ 5
Very nice people and stay.
(Group coordinator, booked 10 rooms), from US flag
18-Sep-2019 Verified Review, stayed from Fri Sep 13 to Sun Sep 15 2019 at a C$165.00 group rate.
"Had a great time."
Overall Score5.0/ 5
Hotel planner was the best site to use to get a good deal. Prices were at least 25% less than the other websites.
(Individual traveler, booked 1 room), from CA flag
19-Feb-2019 Verified Review, stayed from Sat Feb 16 to Sun Feb 17 2019 at a C$120.92 average nightly rate.

Summary of Verified Reviews

85
Very Good

Summary of 769 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 85/100 based on reviews from all travelers.

"Very good family hotel. Located near shopping areas with easy access to parking. Great room. Awesome vibe."

Location

94/100
67 reviews

"Great location and easy parking." Shopping, restaurants and bars in the area are great.

Vibe

88/100
29 reviews

"Awesome vibe. Modern Hotel. Awesome for families." Good for business people.

Service

88/100
161 reviews

"Friendly, professional service, however housekeeping is less well rated."

Room

81/100
182 reviews

"Big, brand-new, and spotless rooms with awesome beds." Bathrooms are not great, but moderately clean. Badly maintained rooms with poor minibars and kitchenettes. Shower can be a problem.

Comfort

78/100
88 reviews

"Very comfortable, spacious, and quiet rooms with wonderful beds."

Breakfast

77/100
97 reviews

"Tasty breakfast."

WiFi

65/100
6 reviews

"Regular internet service."

Rated 87/100 based on reviews from families.

"Friendly service. Comfortable beds."

Location

95/100
9 reviews

"Great location."

Service

86/100
19 reviews

"Friendly service."

Cleanliness

79/100
13 reviews

"Clean rooms."

Breakfast

78/100
18 reviews

"Tasty breakfast."

Comfort

77/100
11 reviews

"Large, comfortable rooms."

Room

76/100
21 reviews

"Spacious and tidy rooms."

Food

68/100
6 reviews

"Food is all right."

Rated 84/100 based on reviews from couples.

"Very comfortable. Tasty breakfast."

Service

87/100
5 reviews

"Fantastic service."

Comfort

76/100
5 reviews

"Very comfortable."

Room

72/100
10 reviews

"Great room."

Breakfast

71/100
5 reviews

"Tasty breakfast."

Food

59/100
6 reviews

"Food is all right."

Rated 81/100 based on reviews from business travelers.

"Great location. Fantastic service."

Service

86/100
6 reviews

"Fantastic service."

Room

71/100
6 reviews

"Great room."

Rated 84/100 based on reviews from all travelers.

"Very good family hotel. Located near shopping areas with easy access to parking. Great room. Awesome vibe."

Location

95/100
6 reviews

"Great location."

Service

86/100
13 reviews

"Friendly service."

Comfort

78/100
8 reviews

"Comfortable rooms and beds."

Room

75/100
15 reviews

"Excellent rooms with wonderful beds."

Food

66/100
11 reviews

"Menu is good and food is alright."

Rated 83/100 based on reviews from all travelers.

"Very good family hotel. Located near shopping areas with easy access to parking. Great room. Awesome vibe."

Location

95/100
60 reviews

"Great location and easy parking." Shopping, restaurants and bars in the area are great.

Vibe

91/100
25 reviews

"Awesome vibe. Modern Hotel."

Service

88/100
146 reviews

"Friendly, professional service, however housekeeping is less well rated."

Room

82/100
165 reviews

"Big, brand-new, and spotless rooms with awesome beds." Bathroom is relatively clean. Badly maintained rooms with poor minibars and kitchenettes. Shower can be a problem.

Breakfast

78/100
93 reviews

"Great and affordable breakfast."

Comfort

77/100
79 reviews

"Very comfortable, spacious, and quiet rooms with wonderful beds."

WiFi

57/100
5 reviews

"Regular internet service. Wifi quality could be improved."

Rated 85/100 based on reviews from families.

"Friendly service. Clean rooms."

Location

95/100
7 reviews

"Great location."

Service

86/100
15 reviews

"Friendly service."

Cleanliness

79/100
11 reviews

"Clean rooms."

Breakfast

78/100
17 reviews

"Tasty breakfast."

Comfort

78/100
8 reviews

"Large, comfortable rooms."

Room

74/100
17 reviews

"Spacious and tidy rooms."

Rated 82/100 based on reviews from couples.

"Very comfortable. Tasty breakfast."

Room

72/100
9 reviews

"Great room."

Breakfast

71/100
5 reviews

"Tasty breakfast."

Rated 83/100 based on reviews from business travelers.

"Great location. Fantastic service."

Room

77/100
5 reviews

"Great room."

Review Semantics by TrustYou

Customer Reviews of Holiday Inn Express Hotel & Suites Ottawa West Nepean

Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
150
Very Good
121
Average
23
Poor
10
Terrible
12
true
Recent Reviews:
Coqerssuisjy
Toronto, Canada
Trip type:
Family
Great Room, Best Breakfast Ever
Mar 1, 2020
I stayed at the HIE fo 3 nights it is a really nice hotel and very friendly staff. The breakfast was great I wish they had take out bags for... more »
AACC2
Shrewsbury, Massachusetts
Great!
Feb 19, 2020
The room was fine and everything was new. The hotel was clean. The breakfast was pretty standard for Holiday Inn Expresses. The staff was friendly. I would definitely stay here... more »
Mrs_D0lan
Hamilton, Canada
Trip type:
Couples
Very clean and comfortable
Feb 16, 2020
We rented the jacuzzi king bed room. My husband is 5'8 and I'm a couple inches shorter, there's no way 2 people can fit in the jacuzzi comfortably. The room... more »
Spongybees
Toronto, Ontario
Trip type:
Family
Good stay
Jan 4, 2020
We went to Holiday Inn for two night and had a great time ! The room was pretty and clean , breakfast was great with lots of choices. The staff... more »
StephD707
Toronto, Canada
Trip type:
Business
Great stay
Nov 13, 2019
The staff (Erika and Paige) were very helpful and helped make our stay special. The rooms are spacious and clean. The free breakfast and free wifi are a definite plus!... more »
1-5 of 316 Reviews

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Property Description

Holiday Inn Express & Suites Ottawa West - Nepean hotel is a smart choice for travellers to Ottawa and Kanata. Hotel guests will enjoy a choice of 115 guestrooms or suites, comforting style, and abundant guest amenities including a FREE daily Express Start® Breakfast, IHG Rewards Points and FREE wireless high-speed Internet in every guestroom.

Hotel Features

FREE Hot Buffet Breakfast

FREE Wireless Internet

FREE Guest Parking

An IHG Green Engage Hotel

Collect IHG Rewards The Very Best of Ottawa, Kanata and Nepean at your Doorstep!

Located with direct access to Highway 417, the hotel puts guests minutes from Kanata, the Canadian Tire Centre, the Bayshore Shopping Centre, Tanger Outlet Mall and Ottawa MacDonald-Cartier International Airport. Ottawa is one of Canada's most historic cities, with an ever-expanding list of things to see and do. Visit one of our many museums, attend a festival, or explore the outdoors by bike, boat, or on foot. No matter the time of year, both Ottawa and Kanata have plenty to offer.

The Holiday Inn Express & Suites Ottawa West - Nepean welcomes team officials, spectators, and players of the many sports events held all year round.

Your team will love relaxing in this fun-filled hotel that offers an indoor pool, whirlpool and fitness centre, located at the corner of Robertson Road and Moodie Drive in the city of Ottawa. Easy access to major routes, including Highway 417, Robertson Road, and West Hunt Club, allows for an easy and quick route to many sport venues.

Hospitality Suites

We offer 2 banquet rooms available for your team to rent at an additional cost. Great for gathering for a team dinner or meeting.

Green Sustainability

If you are an IHG rewards member you can earn extra points by opting out of housing keeping upon check in.

Amenities / Features

  • Air conditioning
  • Cable TV service
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Desk
  • Free cribs/infant beds
  • Free local calls
  • Free WiFi
  • Free wired Internet
  • Hair dryer
  • In-room climate control (air conditioning)
  • In-room safe
  • Iron/ironing board
  • LCD TV
  • Number of bathrooms - 1
  • Phone
  • Private bathroom
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Shower/tub combination

Airport & Shuttle Information

Airport located approximately 20 minutes from the hotel

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

The Hotel offers a complimentary hot buffet breakfast which includes our signature cinnamon rolls!

Cleaning Policies

Overall Key Enhancements: • Added cleaning and disinfecting frequency • Minimized guest touchpoints through operational changes • Visible sanitizer stations in public and colleague spaces • Protective Equipment guidance for staff • Social distancing protocols and visual cues • IHG Way of Clean training completed by all appropriate staff members • Appointment of Clean Champions in every hotel Arrivals/Front Desk • Reduced contact and physical interaction at check-in • New cleaning procedures with increased disinfecting frequency of high-touch surfaces • Social distancing protocols • Hand sanitizer available Guest Rooms • Increased disinfecting of all hard surfaces and fixtures • Removal of non-essential items (in-room collateral or other high-touch items), available upon requests • Rooms audited for cleanliness • Upgraded laundry protocol Public Spaces • Social distancing practiced including spacing of furniture • Increased frequency of sanitizing and disinfecting high-touch surfaces • Han

About Holiday Inn Express

  • Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
  • Have their own 100% Arabica Smart Roast Coffee
  • Free high-speed internet service in every room
  • eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
  • Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
  • Unlimited free local and toll-free calls

The Holiday Inn Express highlights above are subject to change without notice.