Verified Reviews of Holiday Inn Express Hotel & Suites Prattville South An Ihg Hotel
Below are the verified reviews from guests that we have booked recently:
"Not what was expected for what was charged."
Overall Score3.0/ 5
Arrived at hotel to a make shift check in desk because of total renovation that we were not told about when making reservation. Was told at arrival that television service was not working in the rooms and was not offered a discount for this inconvenience. We booked two rooms and one of the rooms had a giant roach looking bug in the bathroom. I have a picture of the bug.
Jeanette V. (Group coordinator, booked 2 rooms), from
26-Jul-2024 Verified Review, stayed from Thu Jul 25 to Fri Jul 26 2024 at a $152.99 average nightly rate.
"Worst hotel stay ever."
Overall Score1.0/ 5
We spent $622 on a two night stay, the pool was so dirty, that we went to another hotel with friends to swim, the washer and dryer didn’t work. The elevator worked half the time and the stairs were being painted so it was difficult getting up and down. Our TV never worked, we reported it while we were at our ball game but it never got fixed. Also, our room was never cleaned even though we requested it… Ran out of toilet paper also. This was easily the worst hotel stay I’ve ever had and I’m 51 years old. I will never stay at a Holiday Inn again unless something is done about my stay.
Alison H. (Individual traveler, booked 1 room), from
16-Jun-2024 Verified Review, stayed from Thu Jun 13 to Sat Jun 15 2024 at a $183.95 average nightly rate.
"Comfortable"
Overall Score4.0/ 5
Comfortable
Jacqueline R. (Individual traveler, booked 1 room), from
09-May-2024 Verified Review, stayed from Mon May 06 to Tue May 07 2024 at a $188.95 average nightly rate.
"Clean. Needs top door night safety latch. Was gone."
Overall Score3.0/ 5
Room was clean but needs door night safety latch at top.
Gary L. (Individual traveler, booked 1 room), from
21-Jan-2024 Verified Review, stayed from Fri Jan 19 to Sat Jan 20 2024 at a $158.99 average nightly rate.
"Nice Hotel"
Overall Score5.0/ 5
Came for funeral and hotel was nice. Nice location.
George P. (Group coordinator, booked 2 rooms), from
24-Nov-2023 Verified Review, stayed from Fri Nov 24 to Sat Nov 25 2023 at a $101.99 average nightly rate.
"Great Experience"
Overall Score5.0/ 5
The staff was very helpful in helping me with my reservation. I would recommend this hotel to my friends and fellow military members.
Michael S. (Individual traveler, booked 1 room), from
25-Oct-2023 Verified Review, stayed from Sat Oct 21 to Wed Oct 25 2023 at a $192.99 average nightly rate.
"Nice Breakfast"
Overall Score3.0/ 5
Breakfast was nice.
Cynthia R. (Individual traveler, booked 1 room), from
08-Oct-2023 Verified Review, stayed from Sat Oct 07 to Sun Oct 08 2023 at a $173.95 average nightly rate.
"Excellent Hotel"
Overall Score5.0/ 5
Hotel was very inviting and quite comfortable. Everyone was friendly and accommodating.
Joe D. (Individual traveler, booked 1 room), from
26-Sep-2023 Verified Review, stayed from Sat Sep 23 to Sun Sep 24 2023 at a $195.99 average nightly rate.
Summary of Verified Reviews
Customer Reviews of Holiday Inn Express Hotel & Suites Prattville South An Ihg Hotel
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our
content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Welcome to the new Holiday Inn Express and Suites Prattville, Alabama. This suburban Prattville hotel is conveniently located near I-65 off Exit 179, next to the Robert Trent Jones Golf Trail at Capitol Hill and only moments from downtown Montgomery, Alabama.Enjoy a free hot breakfast before visiting nearby attractions including the historical museums and monuments of Montgomery’s Civil Rights Movement, Alabama Shakespeare Festival & Gardens, Montgomery Convention Center, Montgomery Performing Arts Center, or watching a Montgomery Biscuits baseball game.In town for business? We have the amenities to stay connected through our free wireless high-speed Internet and complimentary Business Center with copy, print and fax services. Prattville businesses, such as International Paper, Medline Distribution, and Fras-Le, and the Montgomery locations of Hyundai Motor Manufacturing of Alabama, State of Alabama Capitol Complex, and Maxwell Gunter Air Force Station are only a short drive away. Want to shop? Enjoy The Shops at Legends next door or Premiere Place and the unique local-flavor stores in Historical downtown Prattville.Conduct your meetings or events in our on-site 940 square feet of meeting space offering flexible catering options. We look forward to your arrival at our Holiday Inn Express and Suites Prattville South and sharing all that our southern hospitality has to offer.
Green Sustainability
Conserving for tomorrow with IHG
Amenities / Features
Airport & Shuttle Information
The Montgomery Regional Airport - MGM - is the closet airport. Taxi service is available for approximately $50.00.
Local Shuttle Info: To be arranged directly with local service; hotel does not provide or coordinate shuttle service.
Breakfast Information
Complimentary Express Start Hot Breakfast
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are
not allowed.
Parking Info
Great parking area. Very well lit. Can accommodate trucks..
Internet / WiFI
Hi-Speed Wi-Fi access complimentary for all registered guests.
Cleaning Policies
Thank you for trusting us with your lodging needs. We know you have a range of hotels to choose from, and we are grateful for the trust you have placed in us. Today and every day, our highest priority is to provide a safe, healthy and welcoming environment for all guests, team members and visitors. In the current environment, it’s essential for all of us to travel smarter and more consciously. That’s why we want to update you on the steps we are taking to ensure your health and safety in your travels. We are actively monitoring COVID-19 (coronavirus) updates from the World Health Organization (WHO) and the Centers for Disease Control (CDC), and we are following the guidance and expertise of medical professionals, public health authorities, and Hilton Worldwide’s response team. We work on a daily basis to adhere to the latest standards on hygiene and cleaning. Our hotel’s health and safety measures are designed to address a broad spectrum of viruses, including COVID-19.
About Holiday Inn Express
- Free Express Start Breakfast
- Have their own 100% Arabica Smart Roast Coffee
- Free high-speed internet service in every room
- eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
- Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 hours & photocopy services
The Holiday Inn Express highlights above are subject to change without notice.