Verified Reviews of Best Western Mountain Lodge at Banner Elk
Below are the verified reviews from guests that we have booked recently:
"Kindness and empathy in the mountains."
Overall Score4.0/ 5
I want to express my gratitude to especially the manager at BW Mountain Lodge for her kindness. I had a family emergency and she inquired daily about it and gave me a greatly discounted rate as an act of kindness. I wasn’t sure that level of kindness existed anymore. Praises to Shannon and her team. 🫶🏻.
Nancy T. (Individual traveler, booked 1 room), from
03-Sep-2024 Verified Review, stayed from Fri Aug 30 to Sat Aug 31 2024 at a $228.99 average nightly rate.
"Great Place!"
Overall Score5.0/ 5
Clean rooms. Friendly employees. Ideal place to stay. Will be back!
Andrew H. (Individual traveler, booked 1 room), from
04-Feb-2024 Verified Review, stayed from Tue Jan 30 to Wed Jan 31 2024 at a $120.00 average nightly rate.
"Nice Place!"
Overall Score4.0/ 5
Nice hotel. Ronnie greeted us and was very friendly. The location is close to everything and lots of restaurants are nearby.
Sonya M. (Individual traveler, booked 1 room), from
01-Nov-2023 Verified Review, stayed from Sun Oct 29 to Mon Oct 30 2023 at a $99.00 average nightly rate.
"Enjoyable Stay"
Overall Score4.0/ 5
Short stay but fine. The room was clean and staff helpful.
Patricia A. (Individual traveler, booked 1 room), from
24-Sep-2023 Verified Review, stayed from Sat Sep 23 to Sun Sep 24 2023 at a $220.00 average nightly rate.
Summary of Verified Reviews
Customer Reviews of Best Western Mountain Lodge at Banner Elk
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our
content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Nestled in the Heart of the High Country, the Best Western Mountain Lodge is centrally located amoung the area's most popular destinations. With upgraded room amenities, and a full service restaurant and lounge, our hotel can accommodate groups from 2-200. Other hotel amenities include an outdoor heated pool-open year round, game room, business services (including guest computer and printer), laundry facilities, and group and seasonal packages available.
Green Sustainability
Led Lighting, Slow Flow Water Valves, Linen Reuse/Light Housekeeping for extended stays
Amenities / Features
Airport & Shuttle Information
Tri-cities Airport TRI 60 miles/1.25 HoursCharlotte International Airport CLT 85 miles/2.25 Hours
Airport Shuttle?
Sorry,
no airport shuttle available.
Breakfast Information
Free Hot Breakfast Buffet served daily 7 AM - 10 AM
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Yes! Pets are allowed.
Must book a specific "Pet Friendly" room. Parking Info
Free onsite self-parking with ample space for oversize vehicles
Internet / WiFI
Free Wi-Fi throughout hotel including guestrooms, public spaces and meeting space
Cleaning Policies
Best Western We Care Clean
About Best Western Hotels
- 4000+ independently owned hotels located in over 100 countries
- Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
- 18 brands, including: Best Western, Best Western Plus, and Best Western Premier
- Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
- Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
- Best Western Premier gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms
The Best Western Hotels highlights above are subject to change without notice.